We would love to hear from you! Whether you have a question about our timepieces, need assistance with an order, or simply want to connect, our team is here to help.
Contact us on email: contact@valusis.com or fill out the contact form, and we will get back to you as soon as possible.
We offer order tracking for all our packages. Once you place your order, you will receive a tracking number on your email within 1-2 business days.
You can also track the order directly on our website by clicking here and adding your order number and email address.
Yes, we ship all over the world from our warehouse in US and Europe. All of our products are shipped to you with a secure and tracked shipping method which you will receive on your email within 1-2 business days.
We offer free shipping on orders over $230. For more information Click here.
When choosing your ideal watch, you will come across the term "quartz" and "automatic.":
Quartz Watches are powered by a Battery that sends electricity through a tiny quartz crystal, which vibrates to move the watch hands. Quartz watches are very accurate and usually only lose or gain a few seconds per year. Additionally, they require no maintenance
Automatic Watches also known as mechanical, are not battery powered, they wind themselves using the natural motion of your wrist. This movement is more appreciated for its craftsmanship and mechanical complexity, being a collector's item. If the watch is not worn regularly, it may stop after its 42 hour power reserve runs out and you will need to wind it again and set the time until you start moving the watch again.
The watch arrives set in full length and are easily adjustable. You will receive a manual in your watch box that explains every step you need to take to make it fit your wrist perfectly.
Click here for more information about adjusting your watch.
All payments on our website are made in USD. You can pay with any bank account even if you don't have USD on it and your bank will automatically convert the price with minimal fees.
We offer safe payments through Apple Pay, Visa, Mastercard, Google Pay & Stripe. At VALUSIS, we never directly handle payment information. Instead, all transactions are conducted safely and encrypted through trusted partner banks and reputable international payment processors.
For any 2 watches you buy, you will receive the 3rd one as a GIFT from us. Simply add your desired items to your cart and once you reach 3 items, the cheapest one will become free.
This offer is designed for collectors looking to expand their collection by adding multiple colors and models.
Our timepieces are meticulously crafted from premium-grade 316L Stainless Steel, selected for its enduring strength and refined finish. For the glass, we use Sapphire Crystal for enhanced visibility and durability.
VALUSIS is considered a luxury watch brand. Based in Dubai, VALUSIS has earned a reputation for its innovative approach to modern watchmaking, combining cutting-edge technology with exceptional craftsmanship.
The brand has been featured in prestigious publications like Forbes and Vogue, and was awarded Best Valued Watch Brand in Dubai 2025.
VALUSIS luxury brand timepieces are designed to be both visually striking and highly functional, making them a lifelong investment for discerning customers.
Our watches have a 2 year warranty for every manufacturing defect ensuring peace of mind with your purchase.
We offer a 60-day return period for unworn timepieces, so you can shop with confidence.
For more information Click here.
We offer 60 days return/exchange. Your satisfaction is our priority, if you need to return or exchange an order, we are happy to help. Click here to start your process or contact us above.